Complaints procedure
Information about the right of withdrawal
1. Right to withdraw from the contract
1.1 You have the right to withdraw from this contract within 14 days without giving any reason.
1.2 You have the right to withdraw from the contract without giving any reason within 14 days from the day following the date of conclusion of the contract and, in the case of a purchase contract, when you or a third party designated by you (other than the carrier) take over the goods.
1.3 In order to exercise the right of withdrawal, you must inform HUSTLE2001 sro, with its registered office at Rybná 716/24, Staré Město, 110 00 Prague 1, identification number: 19480075, of your withdrawal from this contract by means of a unilateral legal act (for example, a letter sent via a postal service provider). You may use the attached model withdrawal form, but this is not your obligation.
1.4 In order to comply with the withdrawal period from this contract, it is sufficient to send the withdrawal from the contract before the relevant period has expired.
2. Consequences of withdrawal from the contract
2.1 If you withdraw from this contract, we will reimburse to you, without undue delay and no later than 14 days from the day on which we receive your notification of withdrawal from this contract, all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us). We will use the same means of payment that you used for the initial transaction to reimburse the payments, unless you have expressly stated otherwise. In no event will this entail any additional costs for you. We will reimburse the payment only after we have received the returned goods or you have provided evidence that you have sent the goods back, whichever is the earlier.
2.2 You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling them in a manner other than that which is necessary to establish the nature and characteristics of the goods, including their functionality.
2.3 If you have requested that the provision of services commence during the withdrawal period, you will pay us an amount proportional to the extent of the services provided up to the time you informed us of your withdrawal, compared to the total extent of the services set out in the contract.
These terms and conditions come into force on 11.9.2019
Claim form
(fill out this form and send it back only if you want to claim the goods within the statutory period. The form must be printed, signed and sent scanned to the email address below, or included in the shipment with the returned goods).
Addressee (seller):
Online store: www.hustlevalue.cz
Company: HUSTLE2001 Ltd.
Registered office: Rybná 716/24, Old Town, 110 00 Prague 1
ID: 19480075
E-mail address: info@hustlevalue.cz
Consumer:
My name and surname:
My address:
My phone and email:
Exercising the right to defective performance (complaint)
Dear,
On (*) I placed an order in your store (*) (see order specifications below). However, the product I purchased has the following defects (* the defect must be described in detail here). I request that the complaint be settled in the following manner: (* here the requested method of settlement must be described in detail; for example - "since this is a removable defect, I request that the product be repaired no later than within the statutory period of 30 calendar days). At the same time, I request that you issue a written confirmation of the claim, stating when I legally asserted the content of the claim along with my claim for repair/replacement, and subsequently confirming the date and method of settlement of the claim, including confirmation of the repair and its duration (in the event that it is a repair, not a replacement).
- Order date (*) / date received (*)
- Order number:
-
The funds for the order, and possibly for delivery, were sent by (*)
and will be returned in the following way (in case of transfer to an account, please send the account number together with your bank code) (*) - Consumer's name and surname:
- Consumer address:
- E-mail:
- Phone:
(*) Cross out what is not applicable or complete the information.
In ...... , On .......
(signature)
________________________________________
Consumer's name and surname
List of attachments:
- Invoice for ordered goods No. (*)
General instructions for making a claim
As a consumer, you are obliged to prove the purchase of the item by presenting a proof of purchase or in another sufficiently credible manner.
As a consumer, you cannot claim rights for defects that you caused yourself or that you knew about at the time of purchase. The same applies to defects for which we, as the seller and the consumer, have agreed to a price reduction. We are also not liable for normal wear and tear of the item.
The complaint must be filed within 24 months at the latest. The complaint must be filed without delay to prevent the defect from spreading and, as a result, the complaint being rejected. By reporting the defect promptly after it appears, you can ensure that the complaint is handled smoothly.
A complaint is only processed when we notify you of this. If the statutory deadline expires, consider this a material breach of contract and you may withdraw from the purchase contract.